La Fayette Microfinance Bank Ltd. is expected to start the operations in December 2012. To achieve its targets, La Fayette is launching an important recruitment campaign. The first test batch will be organized before the end of June 2012.
La Fayette Microfinance Bank Ltd. is recruiting here and now:
JOB TITLE: ASSISTANT - OPERATIONS DEPARTMENT
LOCATION: Ibadan, Oyo, Nigeria
APPLICATION DEADLINE: 06/18/2012
JOB REFERENCE: ADV_NIG_asst_ope_0512
The assistant – operations department is responsible for consolidating the Branches operational reports and daily cash reconciliation reports, to provide technical supports to the Branch Managers and branch staff with regard to the operational procedures, the Management Information System (MIS) use, and to ensure and improve the department’s documents management.
MAIN RESPONSIBILITIES AND TASKS
- REPORTING ACTIVITIES
To collect report of branches in a timely manner
To assist Branch Managers for reporting tools.
To check the completeness, consistency and the accuracy of the data
To consolidate the Branch reports and channel the finalized consolidated report to the concerned parties.
To propose improvements for existing reports and/or to propose additional reports, and to participate in their design.
- IMPROVEMENT OF OPERATIONAL PROCEDURES
To collect all the branch requests / proposals.
After validation with Operations Manager, to update the related procedures / forms / policies and tools, and to ensure their communication to all the branches.
Short training sessions in the branches to implement the new procedures and corresponding tools.
- MANAGEMENT OF DEPARTMENT’S DOCUMENTATION
To update on a regular basis any department related document/file.
To apply the standard filing systems and manage the department filing in a way that ensures easy access of any document when needed.
To manage Operations department directory on the server and ensure that all the validated documents are posted in the relevant folders/sub-folders; to make sure that consistency is maintained with the different branches’ file servers.
Manage all the training materials and ensure they are updated for the future training session.
- ORBIT (MIS) FUNCTIONAL ASSISTANCE
To provide a help-desk service to branch users of the MIS for problem solving of known frequent issues met by users (i.e. assistance in fixing/correcting the most frequent mistakes done by users). To keep track and to document clearly the processes designed and approved by the Operations Manager in order to fix such frequent issues, for easy reference and immediate reactivity to branch assistance request on such matters
To collect all the requests from the branches for changes and improvement of the MIS processes or reports
To develop the functional specifications for any new request to IT department
To ensure the follow-up of all the requests given to IT department
To develop new work instructions in collaboration with IT department
To ensure the communication of any new instructions/procedures within the branches
- ADMINISTRATIVE/LOGISTICS TASKS
To collect all the requests from the branches (stationery, equipment etc.)
To ensure with logistics department that the supplies ordered are delivered on time
DECISION MAKING & ORGANISATIONAL ENVIRONMENT
REPORTS TO: Operations Manager
EXTERNAL RELATION: External partners / Other Advans institutions
INTERNAL RELATIONS: Branch managers / Branch staff / IT department / other Head Office departments (HR, Logistics)
WORK LOCATION: Head Office - 30% of the time in the branches
The Assistant – operations department shall demonstrate:
Ability to meet objectives determined by operations department
Ability to ensure a clear, transparent and accurate information to the stakeholders
Ability to understand and improve the policies and procedures of the branch
Ability to manage and improve the information by working with IT department on the MIS
Ability to manage MS Office especially Excel and PowerPoint
Ability to respect deadline and work under pressure.
Ability to organize his/her work with definition of a planning and a tasks list
Ability to communicate efficiently, both orally and in written (ability to write clear and concise memos, work instructions, procedures)